JNT Iris Turtleneck Dress

Learn our shipping policy

SHIPPING POLICY

Shipping Cost

Regular Shipping:

• Orders under CAD $100: CAD $7.99 Per Order
• Orders Over CAD $100: FREE
• Free FedEx shipping over CAD $250

Shipping Time

Regular Shipping:

• Canada: 7 to 12 business days
• United States & International Countries: 7 to 15 business days (may take longer for some countries)

FedEx/Express Shipping:

• Usually 3 to 9 business days

Standard Shipping:

• Up to 35 days maximum
• After 35 days of delay, please contact us for a credit or refund

Order Processing Time: Usually 2 to 5 business days to process your order

Tracking Information

Tracking numbers are provided so you can always locate your order:

• Regular Shipping: https://global.cainiao.com/ | https://www.cjpacket.com/ | https://www.uniuni.com/
• FedEx: www.fedex.com
• DHL: www.dhl.com
• USPS: www.usps.com

Customs Fees

You may be charged a customs fee based on your country's regulations. Customers are responsible for customs fees. However, we will help customers clear customs by providing all the needed information as soon as possible.

Failed to Receive Package?

Packages may fail to reach you for the following reasons:

1. 
   Delayed in transit
   
   We track packages after shipment. If this happens, we will contact the postal service and expedite delivery. We may reship if the package is significantly delayed.
   
    
   
2. 
   Delivered but signed by family or neighbor
   
   Please check with your household or neighbors.
   
    
   
3. 
   Lost packages
   
   Must be claimed within 5 days with proof from the postal service, and we will issue a refund.
   
    
   

Contact Information:

 Email: iinformation7007@gmail.com

 Contact name: Littles Collection

Learn our Return policy

Returns & Refunds

We want you to love your purchase. Please review our policy carefully before ordering.

Full Refund (15 Days)

We offer full refunds within 15 days of the expected delivery date only for:

• Undelivered items
• Damaged items received
• Defective products

Contact us immediately with your order number and photos (for damaged/defective items). We'll issue a return label and process a full refund to your original payment method within 5-7 business days.

Store Credit Returns (15 Days)

If you're not satisfied with an item, you may return it within 15 days of delivery for store credit only.

Eligible for Store Credit:

• Unworn, unwashed clothing with original tags attached
• Lingerie in original, unopened packaging
• Skincare devices in original, unopened packaging with all accessories and manuals

Non-Returnable Items:

• Items marked as final sale or clearance
• Opened skincare devices or beauty tools
• Opened or used lingerie and intimate apparel
• Custom or personalized items
• Gift cards

How to Return

1. Email us at [iinformation7007@gmail.com] within 15 days of delivery
2. Include your order number and reason for return
3. We'll provide return authorization and instructions
4. You're responsible for return shipping costs (unless the item is damaged, defective, or undelivered)

Important Notes

• We do not offer exchanges
• Store credit has no expiration date and can be used on future purchases
• Return shipping costs are non-refundable
• Customers are responsible for return shipping fees

International Returns

International customers are responsible for all return shipping costs and any customs duties.

Questions?

Contact us for assistance.

Return Address:

3888 Duke Of York BLVD

Mississauga, ON-L5B4P5

Canada